Effective Date: 01 Dec 2025

At Vaflex Electric Private Limited ("Evaflux," "we," "us," or "our"), we are committed to protecting the privacy of our users. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use the Evaflux website and mobile application.

A. Information We Collect

To provide seamless EV charging services, we collect:

• Identity Data: Name, email address, and phone number.

• Vehicle Data: Vehicle make, model, and registration details (to ensure charger compatibility).

• Location Data: Real-time GPS data to help you find the nearest charging station.

• Usage Data: Charging history, energy consumed (kWh), duration of sessions, and timestamps.

• Payment Information: Processed securely through PCI-DSS compliant third-party gateways. We do not store your full card details.

B. Purpose of Data Processing

We use your data to:

• Authenticate your account and facilitate charging sessions.

• Process payments and issue digital invoices.

• Provide customer support and technical troubleshooting.

• Optimize our network by analyzing charging patterns and station demand.

• Send service updates and promotional offers (only if you have opted in).

C. Data Sharing and Transfers

We do not sell your data. We only share information with:

• Payment Processors: To facilitate transactions.

• Cloud Service Providers: For secure data storage.

• Regulatory Authorities: When required by law (e.g., electricity distribution companies or law enforcement).

D. Your Rights

Under international privacy laws, you have the right to:

• Access/Correct your personal data.

• Request Erasure (Right to be Forgotten).

• Withdraw Consent at any time for marketing communications.

• Data Portability to move your data to another service.